Customer Service

If you are not completely satisfied with your purchase just send it back to us in its original condition within 14 days complete with the returns form (which you will receive with the item) and we will exchange it or issue a full refund (excluding postage) whichever you prefer.

The item must be returned with all original tags and packaging. Upon receipt and examination we will issue a full refund or exchange.

The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.

If you require an exchange for a different product you will need to make a new purchase online, returning the original purchase back to us which will then be refunded. Delivery charges are non refundable unless the item is faulty.

If the product you receive is faulty or not what you purchased, then please return the item(s) to us. We will need to know the reason for the return and whether you require an exchange or refund. Refunds will be processed upon receipt and examination of the product. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to show on your credit card or bank statement.

Delivery costs will also be refunded if the product is faulty. All items should be sent by registered post and securely packaged. Walt-Air can not accept responsibility for loss or damage to items being returned.

Please return all items to:

WALT-AIR
Unit 8 Sawpit Business Park, Tibshelf, Derbyshire DE55 5NH

The Walt-Air website accepts payments from Visa, MasterCard, Delta, Solo, Switch/Maestro, Visa Electron and PayPal.

You can safely enter your entire credit/debit card details via our secure server, which encrypts all submitted information. We guarantee that every transaction you make with Walt-Air will be 100% secure.

Shopping online at Walt-Air is statistically safer than using your credit card at a high street store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.

All credit card details are captured over a secure 256-bit Secure Socket Layer (SSL). This means your credit/debit card number is scrambled during the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. Walt-Air never stores your credit card information.

Our Secure Shopping Guarantee is your assurance that you’ll never have to worry about credit/debit card safety while shopping at Walt-Air.

Simply add the item(s) you want to your basket, select the desired quantities and follow the simple checkout process. If you would prefer to place your order over the phone, we are happy to help. Make a note of the product item(s) you are interested in and call us on 01773 590012.

If you wish to cancel or amend your order then please contact us as soon as possible and we will do our utmost to deal with your request.

No you do not have to register to place an order, our checkout process is designed to be simple and easy to use. We have adopted the less is more approach throughout the site, and especially on the checkout section. An account will automatically be created for your convenience.

Very easily! You can call us on +44 (0)1773 590012. Email us at sales@walt-air.co.uk or write to us:

WALT-AIR
Unit 8 Sawpit Business Park, Tibshelf, Derbyshire DE55 5NH

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